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experience

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Forward Financing
Boston, MA

UX Manager

07/2022 - 04/2023

Accomplishments

  • Pioneered the usability testing initiative in the organization to set the benchmark for evaluating the impact of the UX projects on department / company KPIs.

  • Implementation of accessibility features into the design system.

  • Successfully managed the UX team and developed UX department mission, vision, strategy, goals, priorities, objectives, and key results.

  • Promoted UX across the organization and expanded inter-departmental collaboration.

 

Responsibilities

  • UX team management and development.

  • Individual contributor for high complexity projects.

  • Close collaboration with Product, Project Management, Development, and stakeholder teams on creating new solutions.

Lead UX Designer

02/2019 - 07/2022

Accomplishments

  • Designed a new payment scheduling feature which reduced the time needed by the internal teams to setup a payment schedule by 20%.

  • Redesigned Salesforce Lightning experience for internal user groups which significantly increased their efficiency.

  • Developed the Forward’s Design System which significantly reduced development efforts.

  • Successfully lead UX Design efforts across 7 departments.

 

Responsibilities

  • User research, functional and business requirements, personas, user journey maps, wireframes, prototypes, testing, UAT.

  • Process and user flows.

  • Close collaboration with Product, Project Management, Development, and stakeholder teams on creating new solutions.

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Sun Life Financial
Wellesley, MA

Lead UX Analyst

06/2018 - 10/2018

Accomplishments

  • Lead the last phase of the UX design for the Stop Loss Claims Administration System enterprise application to completion.

  • User advocate and UX consultant on the Click to Chat project.

  • Usability and interaction analysis of the Benefit Tools App which produced a number of improvements.

 

Responsibilities

  • Collaboration with Client, BSA, Development, and QA teams to provide UX leadership on variety of projects.

UX Analyst

09/2016 - 07/2017

Accomplishments

  • Worked on the design of the Stop Loss Claims Administration System enterprise application.

 

Responsibilities

  • Collaboration with Client, BSA, Development, and QA teams to provide UX design for Stop Loss Claims Administration System.

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BJ's Wholesale Club
Marlborough, MA

UX Designer

02/2018 - 06/2018

Accomplishments

  • Performed user research and analysis of the Deli and Bakery ordering user flows and improved the design of the custom ordering experience.

  • Performed research and analysis of the internal processes for Deli and Bakery ordering flow and consulted on improvements.

  • Consulted on Buy Online Pick Up in Store mobile app design and established necessary improvements.

 

Responsibilities

  • Collaborated with internal departments, BSA, Development, and QA teams on a variety of projects.

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Samsung Neurologica Corporation
Danvers, MA

UI/UX Designer

07/2015 - 12/2015

Accomplishments

  • Designed a new futuristic app, and all of its components, that operates the BodyTom® CT scanner.

 

Responsibilities

  • UI / UX and interaction design of BodyTom® user app for mobile devices.

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Broadridge Financial Solutions
Marlborough, MA

Website Creator

03/2015 - 07/2015

Accomplishments

  • Successfully managed 30+ Financial Advisor client accounts with high satisfaction rates.

  • Mentored team members in UI/UX design, and website development best practices.

 

Responsibilities

  • Managing website creation for Financial Advisor accounts which included consulting, content architecture, UI/UX design, web development, and management of client feedback.

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Professional Relations and Research Institute
Beverly, MA

Creative Services Specialist

05/2006 - 06/2014

Accomplishments

  • Successfully executed UI/UX design, development, and maintenance of client Medical Associations’ websites. Full list of the associations can be found here.

  • Designed and developed a custom module for medical abstract grading which enabled easy use and reporting.

  • Designed and developed a custom module for Medical Associations Annual Meeting surveys reporting.

  • Improved response rate of email campaigns through UX content design and writing.

 

Responsibilities

  • Lead Designer for 30+ Medical Associations’ online and print marketing materials (websites, landing pages, email campaigns, booklets, brochures, postcards, bookmarks).

  • Clients’ website design and maintenance.

  • Custom module development and maintenance.

  • Website traffic and performance analysis reports for clients’ websites and email campaigns.

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